Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number)
• Business information (company name, location)
• Payment information (processed securely through PayPal)
• Task details and project requirements
• Communication history and feedback
• Files and attachments submitted for projects

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage subscriptions
• Send you service-related communications (task updates, notifications)
• Respond to your inquiries and provide customer support
• Send operational communications (SMS, email notifications about task status)
• Comply with legal obligations

3. SMS and Communication Services

Transactional Messages: By providing your phone number and checking the consent box, you consent to receive transactional messages related to your account, orders, or services you have requested. These messages may include:

• Appointment reminders
• Order confirmations
• Account notifications
• Task status updates
• Service-related communications

Marketing and Promotional Messages: By checking the marketing consent box, you consent to receive marketing and promotional messages, including:

• Special offers and discounts
• New product updates
• Promotional communications
• Marketing campaigns

Message Frequency: Message frequency may vary. You may receive SMS notifications when:

• Tasks are assigned or status changes occur
• Important updates require your attention
• Deadlines are approaching
• Account or payment notifications are sent
• Promotional offers are available (if you've consented to marketing messages)

Message and Data Rates: Message and data rates may apply. Standard message and data rates may apply to messages sent to and from Nyx Virtual Solution based on your wireless carrier's rate plan. Consult your carrier for information about your pricing plan.

Opt-Out Instructions:

• Reply STOP to any SMS message to unsubscribe from promotional/marketing messages. Service-related transactional messages may still be sent.
• Reply HELP for help or assistance with SMS messages.
• You may also opt-out by contacting us at info@nyxvirtualsolution.com

Consent: By providing your phone number and checking the consent boxes in our contact form, you acknowledge that you have read and agree to receive SMS messages as described above. You understand that consent is not a condition of purchase and that you can opt-out at any time.

4. Information Sharing and Disclosure

We Do Not Share Your Information: We do not sell, trade, rent, or share your personal information with third parties for marketing, advertising, or commercial purposes. Your data remains confidential and is used solely for providing our services to you.

Limited Disclosure Only When Required: We only disclose information in the following limited circumstances:

• Legal Compliance: When required by law, court orders, or government requests
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users
• Essential Service Providers: With trusted service providers who help us operate our platform (such as hosting, payment processing through PayPal, or SMS delivery services). These providers are contractually bound to keep your data confidential and are prohibited from using your information for any purpose other than providing services to us.

No Third-Party Marketing: We do not share, sell, or allow third parties to use your personal information for their own marketing or advertising purposes. Your information is never shared with advertisers, data brokers, or other third parties for commercial gain.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through PayPal
• Regular security assessments and updates
• Access controls and authentication measures
• Regular data backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Opt-out of promotional communications (service messages will continue)
• Export your data in a portable format

To exercise these rights, contact us at info@nyxvirtualsolution.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to make the site work better, see how people use it, and improve things. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Nyx Virtual Solution
Email: info@nyxvirtualsolution.com
Support: Available Monday-Friday, 24-hour response time