Frequently Asked Questions

We're a small creative team that helps businesses get their work done. Instead of hiring freelancers or signing big contracts, you buy a monthly plan with tickets. Submit a task, we handle it. Simple.

Every task costs tickets based on how urgent it is:

• Low Priority: 1 ticket - Completed in 1-14 days
• Medium Priority: 2 tickets - Completed in 1-7 days
• High Priority: 3 tickets - Completed in 1-5 days
• Urgent Priority: 4 tickets - Completed in 1-3 days

It means how many tasks we can work on at the same time for you. Different plans have different limits:

• LAUNCH Plan: 2 Active Tasks at a Time
• SCALE Plan: 3 Active Tasks at a Time
• DOMINATE Plan: 5 Active Tasks at a Time

Pretty much anything creative. Here's what we do:

• Website: Custom websites with modern design and SEO
• Funnel: Sales funnels
• Automation: Business automation and workflow optimization
• Graphics: Social media graphics, logos, banners, brand assets
• Email Marketing: Email campaigns that engage and convert
• Content Writing: Blog posts, website content, social media copy
• SEO: Search engine optimization services
• Social Media: Strategic social media management
• Other: Any additional creative service you need

What's rollover? It means tickets you don't use this month don't disappear - they carry over so you can use them later.

Whether your tickets roll over depends on your plan:

• LAUNCH Plan: No rollover - Tickets expire at month-end
• SCALE Plan: Tickets roll over for up to 60 days
• DOMINATE Plan: Tickets roll over for up to 90 days

Yep! Revisions are included, but how many you get depends on your plan:

Monthly Subscription Plans:

• LAUNCH Plan: 3 revisions per task
• SCALE Plan: 5 revisions per task
• DOMINATE Plan: 10 revisions per task

One-Time Plans:

• ESSENTIAL Plan: 1 revision per task
• STANDARD Plan: 2 revisions per task
• ADVANCED Plan: 2 revisions per task

Important stuff:

• You can ask for revisions while the task is in "Review" status
• Once it's marked "Completed", that's it - no more revisions on that task
• Need changes after completion? Create a new task ticket
• Big changes or adding new stuff might cost extra tickets

So make sure you check everything during the Review stage!

Yep, you can change plans anytime. Just know that we don't do prorated charges - you'll pay the full price for the new plan and your billing date resets. Make sure your current plan period is done before you upgrade.

Nope! All plans are month-to-month, no contracts. Cancel whenever you want, no fees, no hassle. Your cancellation kicks in at the end of your current billing cycle.

We don't do refunds because we put real work into every task. But we'll keep tweaking things until you're happy. If something's not right, we fix it. That's our approach.

You can track everything in our app:

• See task status (Pending, In Progress, Review, Revision Requested, Completed)
• Get notifications via email
• Communicate with our team via group chat in the app
• Download completed work files

We're here when you need us. All plans get:

• In-app support - Get help directly in the platform
• Email support - info@nyxvirtualsolution.com
• Email notifications - Stay updated on task progress

We respond within 24 hours, Monday-Friday.

Virtual Meetings are video calls where you can talk to us directly. All monthly plans include them. Schedule whenever works for you - we use them for kickoffs, check-ins, feedback, or just planning what's next.

Only monthly plans get free hosting and CRM. LAUNCH, SCALE, and DOMINATE all include it. One-time plans don't.

What that means:

• Website Hosting: We host your site for free. No need to pay for separate hosting.
• CRM Software: Free CRM tools to manage contacts, leads, and customers

Both are set up automatically when you subscribe. Saves you a few hundred bucks a month on hosting and software.

The DOMINATE plan comes with a dedicated account manager - basically your main contact person. They help you:

• Use your tickets wisely and plan projects better
• Get your tasks moved to the front of the queue
• Give you insights on what's working and what's not
• Be your go-to person for everything

It's like having a dedicated person who makes sure you're getting the most out of your plan.

Yep, we do one-time projects too. Good if you just need something done once. Monthly plans are better value if you have ongoing work.

Here are the one-time options:

• ESSENTIAL ($149): 5 Task Tickets - For small one-time projects. Includes 1 active task, basic priority level, and 1 revision per task. 30-day access.
• STANDARD ($199): 10 Task Tickets - For one-time projects. Includes 1 active task, standard priority levels, and 2 revisions per task. 30-day access.
• ADVANCED ($249): 15 Task Tickets - For one-time projects. Includes 2 active tasks, all priority levels, and 2 revisions per task. 30-day access.

All one-time plans include 30-day access, real-time in-app support, kickoff and end-of-project review meetings, and Monday-Friday operations. For ongoing work, monthly subscription plans offer better value with more features like rollover, top-up, and additional revisions. To view all available plans and pricing, visit our pricing page or register for an account.

We work 10PM to 6AM Philippines time, which is morning/daytime in the US (around 9AM-5PM EST / 6AM-2PM PST). So we're working while you're working, and you wake up to updates ready for review.

• Monday through Friday only
• Delivery times are in business days (weekends don't count)
• We respond to support requests within 24 hours, weekdays only
• Urgent tasks can be done in 1-3 business days
• Your stuff gets worked on during US business hours

This setup means we can collaborate in real-time during the day, and you get updates overnight.

You can buy extra tickets (top-up) whenever you need them. Important: Top-up only works if you have an active monthly plan. Here's how it works:

• Minimum purchase: 5 tickets per top-up
• Price per ticket: Varies by plan - LAUNCH Plan: $14.95, SCALE Plan: $12.48, DOMINATE Plan: $5.83
• Availability: Only available for active monthly subscription plans (LAUNCH, SCALE, or DOMINATE)
• Top-up limit: You can only top up to your plan's maximum ticket limit
• Immediate availability: Tickets are added to your account right away
• Top-up tickets expire: They follow the same expiration rules as your plan's tickets

Top-ups are great when you have unexpected work or urgent tasks and you've used up your monthly tickets. Why does it cost more? Your base plan covers your normal workload. When you top-up, you're asking for extra work beyond that, so it costs a bit more per ticket.

Top-Up Pricing:

• LAUNCH Plan: $14.95 per ticket
• SCALE Plan: $12.48 per ticket
• DOMINATE Plan: $5.83 per ticket (Cheapest - Save up to 61%!)

Why is DOMINATE cheapest? DOMINATE is for teams that use a lot of tickets consistently. We've set things up to handle that volume efficiently, so we can offer top-up tickets at the same price as base tickets (no markup). If you often need extra tickets, DOMINATE is your best bet!